Reservations

Looking for the best Internet rate at an Urban Retreat hotel? Look no further—only the Urban Retreats website offers the lowest rate for our collection of Los Angeles boutique hotels. If you find a lower rate on any other website, we will match it and upgrade you.

Kor Hotel Group guarantees that every hotel reservation booked through the www.urbanretreathotels.com website is the lowest rate publicly available on the Internet.

If you find a rate on another website for our Los Angeles boutique hotels that is lower than the best available Internet rate on the www.urbanretreathotels.com website, for the same room type, dates, rate payment requirements (e.g. full prepayment) and restrictions, we will not only match the lower rate you have found, but will also reward you for bringing it to our attention by giving you a free room upgrade to the next available room type.

You must do the following to claim the Best Available Rate Guarantee:

1. Book your reservation at urbanretreathotels.com and contact Viceroy Hotel group within 24 hours of booking your room by completing the required information in the Best Available Rate Guarantee Claim Form.
2. We will not only match the lower rate you have found, but will also reward you for bringing it to our attention by giving you a free room upgrade to the next available room type.
3. Rooms on the other website must be publicly available and bookable on the Internet at the time of verification. The rates are not valid if they are only published in the text.

How the Best Available Rate Guarantee works:

1. Let's assume that you book a two-night stay at an Urban Retreats hotel for a rate of $239 per night
2. Within 24 hours, you find a rate of $238 through another website for the same dates and same room type.
3. Complete the Best Available Rate Guarantee Claim Form to claim the Best Available Rate Guarantee.
4. If we verify that indeed your booking with us is confirmed and a lower rate is available and bookable via another website, Kor Hotel Group will honor that rate for the nights for which the lower rate was found, plus give you a free upgrade to the next available room type.